Fukuro Malaysia
Frequently Asked Questions (FAQ)
General
We offer a range of kitchenware, cookware, and home improvement items, including knives, cooking utensils, and cleaning gadgets.
You can place an order by creating an account on our website, selecting your desired items, and completing the checkout process.
We accept credit cards, debit cards, and other payment methods as specified during checkout.
Orders cannot be modified once placed, but you may cancel your order before it is processed for shipping by contacting customer service.
Track your order by logging into your account and viewing the order status in the “My Orders” section.
We offer several shipping options with varying delivery times, detailed during the checkout process.
Currently, we only ship within Malaysia.
You can return products within 30 days of receipt for a refund or exchange, provided they are unused and in original packaging.
Contact customer service for return authorization and follow the provided instructions.
Certain items, such as final sale products and gift cards, are non-returnable. Refer to our return policy for details.
Click on the “Sign Up” button on our website, fill in the required details, and submit the form.
Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
Contact our customer service immediately for assistance with a return or exchange.
Contact us via email at customercare@cksm.com.my or by phone at +6019-788 8256.
Contact our customer service immediately for assistance with a return or exchange.
Yes, we offer wholesale pricing for retailers and businesses interested in carrying our products. Please contact our wholesale department for more information.
Non-Stick Cookware
Non-stick cookware is designed for cooking foods that require easy release and controlled heat, such as eggs, fish, pancakes, and delicate proteins. It allows consistent results with less oil while reducing the risk of food tearing, burning, or sticking during cooking.
Most modern non-stick cookware uses PTFE-based or ceramic-based coatings. Both are designed to be food-safe when manufactured and used according to industry standards. Fukuro Malaysia offers both PTFE-based and ceramic-based non-stick cookware, allowing users to choose between long-lasting smooth release or a ceramic surface preferred for lower-heat, lighter cooking styles.
Non-stick cookware is easier to use and requires less oil, making it ideal for everyday cooking and beginners. Stainless steel is more durable and better for high-heat cooking, but it requires more cooking technique and heat control.
Yes, PTFE coatings are stable and safe at normal cooking temperatures below approximately 260°C. Safety issues only arise when pans are severely overheated far beyond typical household cooking conditions.
Non-stick cookware does not release harmful fumes during normal cooking. Fumes may only occur if the pan is overheated empty at extremely high temperatures, which is avoidable with proper use.
No, non-stick cookware should not be heated empty, as the coating can overheat rapidly without food or oil to absorb heat. Repeated empty heating shortens the coating’s lifespan and reduces non-stick performance.
This is caused by slight thermal expansion or a naturally convex pan base under heat. It does not indicate a defect and does not affect cooking safety.
Yes, if the scratches are light and the coating is intact. You should stop using the pan when the coating is visibly peeling or flaking and the metal surface underneath can be seen. This is a clear sign the pan has reached the end of its usable life and should be replaced for safe, reliable cooking.
No, scratches alone do not cause chemical release. Harmful exposure only occurs when the coating is destroyed by extreme overheating.
Yes, non-stick pans allow oil-free cooking, but using a small amount of oil helps protect the coating and improves heat distribution. This also helps extend the lifespan of the pan.
PTFE (Polytetrafluoroethylene) is a non-stick coating used on cookware to create a smooth, low-friction surface that allows food to release easily during cooking. PFOA (Perfluorooctanoic Acid) was a chemical previously used in manufacturing but is not part of the finished coating. All Fukuro cookware is PFOA-free and safe for everyday cooking. We practise high level of quality control to ensure no harmful chemical is used in our manufacturing standards.
PTFE coatings provide a very smooth cooking surface with excellent food release, making them well-suited for everyday cooking with low to medium heat. Ceramic coatings are PTFE-free and work best at gentler heat, but they typically require more careful use as their non-stick performance can wear faster over time.
PTFE coatings generally offer superior non-stick performance, providing smoother food release and more consistent results over time. Ceramic coatings still perform well but tend to lose their non-stick properties faster, especially with frequent high-heat use.
Yes, non-stick cookware is designed for daily use when used with proper heat control and care. Cooking on low to medium heat and using suitable utensils helps maintain consistent performance and extends the cookware’s lifespan.
Wash normally with mild detergent and soft sponge. If food is stuck, soaking the pan in water will loosen residue safely without damaging the coating.
No, metal utensils can scratch and damage the coating. Avoiding metal helps maintain both safety and performance.
Silicone and wood utensils are recommended. They protect the coating while withstanding normal cooking temperatures.
Always let the pan cool slightly before washing. This prevents sudden temperature changes that can stress and weaken the non-stick coating over time.
Allow the pan to cool completely, then wash it with water, mild dish detergent and a soft sponge. Avoid steel scrubbers or harsh cleaners, as gentle cleaning helps preserve the non-stick coating and maintain long-term performance.
Hand washing is recommended to preserve the non-stick coating and maintain long-term performance. Besides, some handles are not dishwasher safe, and repeated exposure to heat and detergent may cause damage or loosening over time.
This usually comes from overheated oil or leftover food residue. Lowering heat and thorough cleaning resolves the issue.
Yes, it is compatible with gas stoves. Flames should not extend beyond the pan base to avoid overheating the sides and the handle.
Yes, Fukuro offers several non-stick cookware ranges that are suitable for induction cooking, including the Kanzen, Shiro Ceramic, and Ishi Marble series. For non-induction stoves, the Redi series is designed for reliable performance on gas and other conventional cooktops.
No, modern non-stick cookware does not need seasoning. Seasoning originated from traditional cast iron and carbon steel cookware, where oil must be baked into the metal surface to create a natural non-stick layer and prevent rust. Because of this long history, many people assume that all cookware requires seasoning. However, this is not true for modern non-stick cookware. Modern non-stick cookware uses factory-applied coatings such as PTFE and ceramic non-stick coatings. These coatings are applied under controlled industrial processes and cured at extremely high temperatures, making them naturally non-stick from the first use. Seasoning is not required. However, light seasoning can help provide extra protection and may reduce early wear and tear.
1. Wash the pan with soapy water and dry thoroughly
2. Apply a thin layer of cooking oil
3. Heat the pan on low to medium heat for 2–3 minutes
4. Turn off the heat and allow the pan to cool
5. Wipe away excess oil with a paper towel
Yes, but place a protector or cloth between them. This prevents scratches and surface damage during storage.
This usually happens when the pan is overheated or used with too little oil, causing food to bond to the surface. Using low to medium heat, adding a small amount of oil, and allowing the pan to heat gradually will restore proper non-stick performance.
It is commonly used for specific tasks like eggs and delicate proteins. High-heat tasks are handled by other cookware types.
Yes, it’s easy to clean, lightweight, and versatile. This makes it practical for limited space and daily use.
Yes, boiling water or noodles is fine.
Yes, it is safe for preparing children’s food when used properly. Using moderate heat and avoiding overheating ensures safe cooking.
Frequent high heat, metal utensils, dishwasher cleaning, and improper storage can accelerate coating wear. Following proper use and care guidelines helps preserve non-stick performance and extend the pan’s lifespan.
Small chips or scratches on the surface are generally cosmetic, not harmful. Whether it’s PTFE (normal non-stick coating) or ceramic coating, a minor chip does not cause coating particles to dissolve into food or release toxins. These coatings are chemically stable at normal cooking temperatures. Even if a small flake were to come off (in very rare situation) and swallowed, it would pass through the body harmlessly.
Stainless Steel Cookware
Stainless steel cookware is ideal for everyday cooking such as boiling, sautéing and simmering. It offers excellent heat control and does not react with food.
Yes, stainless steel cookware is food-safe and does not release harmful chemicals under normal cooking conditions like proper heat, food or oil in the pan, and standard cleaning. Stainless steel remains non-toxic and completely safe for everyday cooking.
No chemical coatings are used on stainless steel cookware. The surface is naturally non-reactive and safe for cooking all types of food.
Yes, selected ranges only. Fukuro Yuga Stainless Steel Series is induction compatible, while Hoshi Stainless Steel Series is not. Please check the product details or base marking before use.
A non-induction stainless steel pot will not heat up on an induction cooktop because it does not have a magnetic base. This does not damage the pot. It simply means it is not compatible with induction technology.
No special care is required. Simply clean after use and dry the cookware properly to maintain performance and appearance.
Most stainless steel cookware is dishwasher safe, but hand washing is recommended to preserve the finish. Gentle cleaning helps maintain shine over time.
This usually happens when the heat is set too high or the soup is not stirred regularly, causing ingredients to settle and scorch at the base. Stainless steel conducts heat efficiently, so using medium heat and stirring occasionally helps distribute heat evenly and prevents burning.
White spots are mineral deposits from water, not damage. They can be easily removed with vinegar or lemon juice.
Rainbow discoloration is caused by heat reacting with minerals in the steel. It is harmless and can be cleaned with vinegar or stainless steel cleaner.
This is heat discoloration caused by high cooking temperatures. It is common with stainless steel cookware and does not affect safety or cooking performance.
No, discoloration is purely cosmetic and does not affect the safety, performance, or usability of stainless steel cookware. It is a normal result of heat and minerals and does not indicate damage.
Yes, stainless steel cookware can be safely used even if surface scratches occur. These marks are purely cosmetic and do not affect safety or cooking performance, so the cookware can be used normally without any special handling.
Yes, stainless steel can safely be used with metal utensils. Minor scratches are normal and it does not affect safety or cooking performance.
No special products are required. For daily cleaning, water, mild dish detergent and a sponge are sufficient to keep stainless steel cookware clean and in good condition.
Yes, soaking with warm water and using baking soda or gentle cleaners can remove burnt residue. Avoid steel wool to protect the surface.
will loosen residue safely without damaging the coating.
Yes, slightly more oil is usually needed. This helps prevent sticking and improves cooking results.
Water spots come from mineral residue. Drying the cookware with cloth after washing to prevent these marks.
Yes, it is non-toxic and does not release harmful substances. It is one of the safest cookware choices for family use.
Yes, allowing the pot to cool slightly before washing helps prevent thermal shock and reduces the risk of warping. This simple step helps maintain the cookware’s shape and long-term performance.
Yes, rice can be cooked in stainless steel cookware with the correct water ratio and proper heat control. Using medium heat and avoiding high flames helps prevent sticking and ensures even cooking.
Glass Container
Borosilicate glass is a heat-resistant type of glass designed to withstand temperature changes better than ordinary glass.
No. Cloudiness is usually caused by mineral residue from hard water or detergent buildup, not by structural damage to the glass.
Glass can crack if it experiences sudden temperature changes. Placing hot glass directly under cold water creates thermal stress that may cause cracking.
No. Always place the glass container at room temperature for a few minutes before putting it into the microwave, steamer or oven to prevent thermal shock caused by sudden temperature changes.
“Yes. All Fukuro Glass Containers are freezer-safe when used correctly. Do not overfill and leave space for food expansion during freezing.
Recommended temperature range: up to –30°C
⚠️ Always allow hot food to cool to room temperature before freezing to prevent thermal shock.”
“Yes, Fukuro Yoki Glass Containers can be used in the oven without the lid. Oven temperatures typically exceed lid heat limits, so the lid must always be removed before oven use.
Glass only (without lid): –30°C to 450°C
Glass with lid: suitable up to 180°C (not recommended for oven use)
⚠️ Always remove the lid before placing the container in the oven and avoid sudden temperature changes to prevent thermal shock.”
Yes. However, avoid stacking without lids or protective padding, as direct glass-to-glass contact may cause rim chipping over time.
Yes. Glass is ideal for fermented foods because it is non-reactive and does not absorb odors, acids, or flavors.
No, unless the container is sealed airtight. Always remove or vent the lid before microwaving to allow steam to escape safely.
“Yes. Glass containers are dishwasher-safe and can be washed daily using normal household cycle such as eco, normal, or glass settings. These settings will not scratch or damage the glass surface.
Glass is highly resistant to scratching. However, avoid abrasive detergents, steel wool, or hard objects knocking against the container during washing to maintain long-term clarity.”
Yes, glass is one of the safest options for baby food storage. It is chemical-free and easy to sterilize.
Yes, glass itself is naturally BPA-free. This is a major reason health-conscious consumers choose glass.
Cooling creates a vacuum seal. All Fukuro Yoki glass container has air vent. You can open the air vent to release the pressure.
No. Steel wool and other abrasive tools can cause micro-scratches on the glass surface, which may affect clarity and long-term durability.
