Fukuro Malaysia

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Frequently Asked Questions (FAQ)

We offer a range of kitchenware, cookware, and home improvement items, including knives, cooking utensils, and cleaning gadgets.
You can place an order by creating an account on our website, selecting your desired items, and completing the checkout process.
We accept credit cards, debit cards, and other payment methods as specified during checkout.
Orders cannot be modified once placed, but you may cancel your order before it is processed for shipping by contacting customer service.

Track your order by logging into your account and viewing the order status in the “My Orders” section.

We offer several shipping options with varying delivery times, detailed during the checkout process.

Currently, we only ship within Malaysia.

You can return products within 30 days of receipt for a refund or exchange, provided they are unused and in original packaging.

Contact customer service for return authorization and follow the provided instructions.

Certain items, such as final sale products and gift cards, are non-returnable. Refer to our return policy for details.

Click on the “Sign Up” button on our website, fill in the required details, and submit the form.

Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

Contact our customer service immediately for assistance with a return or exchange.

Contact us via email at customercare@cksm.com.my or by phone at +6019-788 8256.

Contact our customer service immediately for assistance with a return or exchange.

Yes, we offer wholesale pricing for retailers and businesses interested in carrying our products. Please contact our wholesale department for more information.

ENJOY 20% OFF

ANY FUKURO PRODUCTS WITH YOUR FIRST ORDER

Promo Code: FUKURO20

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